Refund policy
WARRANTY POLICY
Grassan Computer Systems – Limited Warranty
All Grassan systems include a 1-year limited warranty covering parts and labor from the date of delivery.
WHAT’S COVERED
This warranty covers:
- Hardware component failure under normal use
- Defective parts
- Labor required to diagnose and repair the system
If a component fails within the warranty period, Grassan will:
- Repair the system, or
- Replace the defective component with an equivalent or better part
WHAT’S NOT COVERED
This warranty does not cover:
- Physical damage (drops, impacts, etc.)
- Liquid damage
- Improper use, misuse, or neglect
- Unauthorized modifications or repairs
- Damage caused by overclocking or unsupported configurations
- Cosmetic damage that does not affect performance
WARRANTY PROCESS
If you experience an issue:
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Contact us at support@grassancomputers.com with:
- Your order number
- A description of the issue
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- We will troubleshoot the issue with you
- If needed, we will arrange repair or replacement
Customers are responsible for shipping the system to Grassan unless the issue is confirmed as a dead-on-arrival (DOA) defect.
TURNAROUND TIME
Repair times may vary depending on the issue and part availability. We aim to complete all warranty work as quickly as possible.
IMPORTANT NOTES
- Replacement parts may be new or refurbished, but will meet or exceed original specifications
- This warranty is non-transferable
- Grassan is not responsible for data loss. Customers should back up important data regularly
REFUND POLICY
Grassan Computer Systems – Refund
ALL SALES ARE FINAL
We do not offer refunds or returns once a system has been assembled and shipped.
DEAD ON ARRIVAL (DOA)
The only exception is if a system arrives dead on arrival (DOA).
A system is considered DOA if:
- It does not power on, or
- It is unusable due to a major hardware failure upon first delivery
DOA PROCESS
If your system arrives DOA:
- Contact us at support@grassancomputers.com within 48 hours of delivery
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Provide:
- Your order number
- A description of the issue
- Photos or video if requested
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We will:
- Troubleshoot with you first
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If confirmed DOA, we will:
- Repair or replace the system, or
- Issue a refund if a replacement is not possible
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NON-REFUNDABLE SITUATIONS
Refunds will not be issued for:
- Buyer’s remorse
- Incorrect expectations about performance
- Software issues or user error
- Minor cosmetic issues that do not affect functionality
SHIPPING DAMAGE
If your system is damaged in transit:
- Contact us immediately
- Keep all packaging materials
- We will work with the carrier to resolve the issue